GP&L residential customers are all on a fixed rate plan. Customers outside of the GP&L service territory who chose a variable rate plans may see a significant increase in their electric bill.
Many customers will likely see an increase in their water consumption due to dripping faucets or leaks due to broken pipes. Customers dealing with a broken pipe can contact Customer Service and request a one-time leak credit. We’ll need to confirm the leak has been repaired and also require a receipt related to repairs at the address. Contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov
Here are some details:
Water Leak Credit-
- water credit is based on cost of water
- credit will be determined by looking at past usage in February/March billing cycles
- covers any type of water leak (houses or pools, etc.)
- homeowners can/need to submit plumbers invoice that will include parts/labor or receipts of just parts if it was a DYI
- must have some type of receipt to prove leak has been addressed
- must be timely (see February/March billing cycle)
Rebates for "dripping faucets" as requested-
- billing will be adjusted on a case by case basis based on past February/March usage
Multifamily or Rental Billing-
- if billing is handled through rental company they will be responsible for seeking credits
- it is their decision on whether to pass along costs
Video Q&A about post-storm utility bills.
FEMA Assistance - Garland individuals and business owners who sustained losses in the winter storm can now apply for assistance by registering online at DisasterAssistance.gov or by calling 800-621-3362 or 800-462-7585 TTY.
Don't fall prey to misinformation. Check out these FEMA facts.